This Acceptable Use Policy governs the use of products, services, and technologies (collectively referred to as “Products”) provided by Agile Teams under any agreement. It aims to protect our customers, our organisation, and the broader internet community from unethical, illegal, or irresponsible activities.
Any violation of this policy may result in service suspension or account termination. Severe violations may be reported to relevant authorities as required by law.
Last Updated: 19 November 2024
Fair Use
Our Products are provided with the expectation of “business as usual” use as outlined in our offer schedule. Excessive or unreasonable use may lead to additional charges or service restrictions.
We are committed to opposing any form of abuse, discrimination, or actions that harm individuals, groups, or resources. Customers and their end users must engage with our Products responsibly and ethically.
Customer Accountability
Customers are responsible for their own actions and the actions of anyone using our Products with their permission. This includes unauthorised use resulting from inadequate security measures.
Customers agree to ensure compliance with this policy by their end users. Any complaints regarding customer or end-user activity will be directed to the designated account contact.
In the event of a violation, Agile Teams reserves the right to take appropriate action, including service suspension or termination, without notice. Credits will not be provided for service interruptions caused by policy violations.
Prohibited Activities
Copyright Infringement and Unauthorised Material
Our Products must not be used to transmit, distribute, or store material that violates applicable laws. Prohibited activities include:
- Using material protected by copyright, trademark, trade secret, or other intellectual property rights without proper authorisation.
- Publishing material that is obscene, defamatory, or illegal.
Customers are solely responsible for the content they input, upload, or disseminate through our Products and must obtain appropriate legal permissions for any included materials.
SPAM and Unauthorised Messaging
Using our Products for sending unsolicited bulk messages (“spam”) or managing unconfirmed mailing lists is prohibited. Customers must ensure that all messaging lists use “confirmed opt-in” methods.
The use of purchased email or phone number lists for spam-related purposes is not allowed. This policy also applies to messages sent from external networks that refer recipients to sites hosted via our Products.
Unethical, Exploitative, and Malicious Activity
Customers must not use our Products to advertise or distribute tools designed to violate this policy. Prohibited activities include but are not limited to:
- Initiating denial-of-service attacks or other disruptive actions.
- Gaining unauthorised access to accounts, systems, or resources (“hacking”).
- Introducing viruses, malware, or malicious code into our systems or Products.
- Publishing or promoting content that incites violence, depicts violence, or threatens public safety.
Additionally, our Products may not be used by individuals or entities involved in illegal activities such as gambling, terrorism, trafficking, or the development of weapons of mass destruction.
Unauthorised Use of Agile Teams Property
Impersonating Agile Teams, misrepresenting a business relationship, or fraudulently using our brand or services for personal gain is strictly prohibited.
Policy Updates
This policy outlines prohibited activities and guidelines for acceptable use. We reserve the right to amend this policy at any time. Changes will take effect:
- Immediately upon the use of our Products following publication.
- 30 days after publication, whichever is earlier.
